Refund policy

Return & Refund Policy (Shopify Cosmetics Store)

Return & Refund Policy

At [Your Store Name], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

• We accept returns within 7 days of receiving your order.
• Items must be unused, unopened, and in their original packaging.
• Due to hygiene and safety reasons, opened, used, or damaged cosmetics and skincare products cannot be returned.

Non-Returnable Items

The following items are not eligible for return:

• Opened or used skincare and makeup products
• Sale or clearance items
• Gift cards
• Products damaged due to misuse

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund after verification.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 5–10 business days.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is damaged or incorrect.
• Shipping charges are non-refundable.

How to Request a Return

To start a return, please contact us at:
Email: beautyofskin80@gmail.com
WhatsApp: [0321 6770040]